Shipping policy

Orders are prepared with care and processed within 1–3 business days, excluding weekends and holidays.

Delivery times may vary depending on destination and shipping method selected at checkout. Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

Shipping Destinations
Currently, we ship within Canada.
International shipping options will be introduced in due course.

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including carrier delays, customs processing, or seasonal demand.

If you have any questions regarding your order, please contact us at enquiries@promiseroots.com.
We will respond with care and in due course.